Cash on Delivery

1. Order Verification Process

1.1 Mandatory Confirmation: Orders will only be processed after a telephonic confirmation or an SMS/WhatsApp verification.

1.2 Unreachable Customers: If the customer is unreachable after three attempts within 4 hours, the order will be automatically cancelled.

2. Payment Protocol at Doorstep

2.1 Exact Change: Customers are encouraged to have the exact amount ready, as riders may not always carry significant change.

2.2 Payment Before Opening: For hygiene and food safety reasons, the payment must be handed over before the sealed frozen packaging is opened or tampered with.

2.3 No Partial Payments: Customers cannot pay for only a portion of the order; the full invoice amount must be settled to receive any items.